Refund policy
We want you to absolutely love your purrchase! If for any reason you would like to return or exchange your order, we’re here to help! 🐱
We have a 15-day return policy, which means you have 15 calendar days after receiving your item to request a return or exchange.
Please note, to be eligible for a return or exchange:
- Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
Unless there was a mistake on our part, original shipping fees are non-refundable, and customers are responsible for paying return shipping costs. We are not liable for any return packages that may become lost or stolen in-transit. Please provide us with your return tracking number when shipping back your returns. Items sent back to us without first requesting a return will not be accepted. We reserve the right to reject any returns and exchanges that do not meet these conditions.
For our international customers, please note that we do not accept returns based on the fact that all returns must be sent to our USA mailing address.
To start a return or exchange, or if you have any questions, please contact us at info@itstartedwithakitten.com.
Damages & Issues
Please inspect your order upon receiving it and contact us immediately if the item is defective, damaged or if you received the wrong product, so that we can correct the issue and make it right. We ask that you include the order number and a photo of the item's condition in your email.
Please inspect your order upon receiving it and contact us immediately if the item is defective, damaged or if you received the wrong product, so that we can correct the issue and make it right. We ask that you include the order number and a photo of the item's condition in your email.
(Please note, this does not apply to items that have been damaged by pets after delivery.)
Non-refundable Items
Unfortunately, we cannot issue refunds on sale items or gift cards. Sale items may be returned for store credit only.
Unfortunately, we cannot issue refunds on sale items or gift cards. Sale items may be returned for store credit only.
Refunds
We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we’ve approved your return, please contact us at info@itstartedwithakitten.com.
We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we’ve approved your return, please contact us at info@itstartedwithakitten.com.
